Last Updated: July 2026
These Terms of Service (“Terms“) constitute a legally binding agreement between you and Sparroz Group Ltd. (“Sparroz,” “we,” “our,” or “us“) governing your access to and use of our website, platform, applications, products, payment solutions, financial services, and any related services we make available (collectively, the “Services“).
By accessing our website, creating an account, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must immediately discontinue use of the Services.
Sparroz Group Ltd. is a corporation incorporated under the laws of Canada.
Sparroz provides technology-enabled financial services designed to facilitate domestic and international financial transactions for individuals, employers, businesses, migrants, international workers, and other eligible customers.
Certain Services may be provided directly by Sparroz, while others may be provided through regulated financial institutions, licensed payment providers, banking partners, card issuers, or other authorized third-party service providers.
Nothing in these Terms shall be interpreted as creating a banking relationship unless expressly stated.
These Terms govern your use of:
Additional terms may apply to specific Services. Where additional terms apply, those terms form part of this Agreement.
In the event of any conflict between these Terms and product-specific terms, the product-specific terms shall prevail solely with respect to that Service.
Sparroz provides Services to customers in multiple jurisdictions, subject to applicable laws, licensing requirements, commercial availability, operational capabilities, and internal risk policies.
Not every Service is available in every country.
The availability of Services may depend upon factors including:
Sparroz reserves the right, at its sole discretion and where permitted by law, to:
Nothing contained within these Terms shall be interpreted as a representation that any particular Service is legally available in every jurisdiction.
Sparroz operates in accordance with applicable Canadian laws and regulatory obligations applicable to its business activities.
Certain Services may be subject to licensing, registration, or regulatory oversight in Canada or other jurisdictions.
Where Services are provided through regulated financial institutions or licensed partners, those providers may impose additional legal or regulatory requirements which you agree to comply with.
Nothing contained within these Terms constitutes legal, tax, investment, financial, or regulatory advice.
To use our Services you must:
Business customers represent that the individual opening or operating the account has full authority to legally bind the organization.
We may require documentary evidence of such authority at any time.
You agree that you will:
You remain responsible for activities performed through your account unless otherwise required by applicable law.
You may not use the Services:
Sparroz may investigate suspected violations and take any action permitted by applicable law, including restricting or terminating access to the Services.
Because Sparroz provides cross-border financial services, customers are solely responsible for ensuring that their use of the Services complies with the laws applicable in their country of residence, nationality, business operations, or any jurisdiction in which they conduct transactions.
Nothing in these Terms should be interpreted as confirmation that the Services may lawfully be used in every jurisdiction.
Where local law prohibits or restricts particular Services, those Services may not be available.
In order to access certain Services, you may be required to register for a Sparroz Account.
When creating an account, you agree to provide complete, accurate, current, and truthful information and to promptly update any information that becomes inaccurate or outdated.
You may not:
Sparroz reserves the right to reject any application or refuse account registration without providing a reason where permitted by applicable law.
Registration does not guarantee approval to use every Service offered by Sparroz.
To comply with applicable laws and regulatory obligations, Sparroz may require you to complete identity verification before, during, or after account registration.
Verification requirements may include, but are not limited to:
Verification requirements may vary depending on:
Failure to complete verification may result in delayed onboarding, restricted functionality, temporary suspension, or permanent closure of your account.
Compliance obligations continue throughout the customer relationship.
Accordingly, Sparroz may periodically request updated documentation or additional information to:
You agree to cooperate with such requests within a reasonable period.
Failure to do so may result in restrictions on your account.
You are responsible for maintaining the security of your account.
You agree to:
Unless otherwise required by applicable law, you remain responsible for activities performed using your credentials until you notify Sparroz of unauthorized use.
Sparroz may suspend access to your account where unauthorized activity is suspected.
By creating an account, you agree that Sparroz may communicate with you electronically.
Communications may include:
Electronic communications may be delivered through:
You are responsible for maintaining current contact information.
Electronic communications shall be deemed received when transmitted, unless otherwise required by applicable law.
Sparroz offers financial products and services that may include:
The availability of individual Services depends upon applicable law, licensing requirements, third-party partners, operational availability, and customer eligibility.
Nothing in these Terms guarantees continued availability of any specific Service.
You are solely responsible for ensuring that payment instructions submitted through the Services are accurate.
This includes:
Sparroz is not responsible for losses resulting from inaccurate payment instructions provided by you.
Where possible, Sparroz may attempt to assist in recovering incorrectly sent funds; however, recovery cannot be guaranteed and additional fees may apply.
Processing times are estimates only.
Actual processing may depend upon:
Sparroz does not guarantee that transactions will be completed within any specific timeframe.
Where a transaction involves currency conversion:
You acknowledge that exchange rate fluctuations may affect the final amount received by the recipient.
Certain Services are subject to fees.
Applicable fees may include:
Fees applicable to a Service will generally be disclosed before the transaction is completed.
Unless otherwise required by law or expressly agreed by Sparroz, fees are non-refundable.
Certain Services may rely on third-party providers, including but not limited to:
While Sparroz carefully selects its partners, we are not responsible for failures, delays, outages, or interruptions caused by third parties beyond our reasonable control.
The use of certain Services may also be subject to the terms and conditions of applicable third-party providers.
To comply with applicable laws and protect the integrity of our platform, Sparroz monitors transactions using automated systems and manual reviews where appropriate.
Monitoring may include reviewing transactions for:
Where necessary, transactions may be delayed, reviewed, declined, reversed where legally permissible, or reported to competent authorities in accordance with applicable law.
Nothing in these Terms obligates Sparroz to disclose the specific reasons for compliance-related decisions where disclosure is restricted by law or could compromise regulatory obligations.
Protecting our customers and the integrity of the Services is a core priority.
Sparroz maintains fraud prevention measures designed to identify, prevent, investigate, and mitigate unauthorized or fraudulent activity.
You acknowledge that Sparroz may, where reasonably necessary:
These measures are intended to protect both customers and the wider financial system and shall not constitute a breach of these Terms.
Sparroz may suspend all or part of the Services immediately, with or without prior notice where permitted by applicable law, including where:
During a suspension, access to some or all Services may be unavailable.
Suspension does not necessarily indicate wrongdoing and may remain in effect while a review is conducted.
You may request closure of your account at any time, subject to:
Sparroz may close your account where:
Account closure does not affect rights or obligations that arose before closure.
Certain information may continue to be retained following account closure in accordance with applicable laws and our Data Retention Policy.
All intellectual property rights relating to the Services remain the exclusive property of Sparroz or its licensors.
This includes, without limitation:
Subject to these Terms, Sparroz grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for their intended purpose.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
You agree that you will not:
Violation of this section may result in immediate suspension or termination.
The Services may contain links to websites, applications, or services operated by third parties.
Sparroz does not control and is not responsible for:
Your use of third-party services is governed solely by the applicable third-party terms.
While Sparroz aims to provide continuous availability of the Services, uninterrupted access cannot be guaranteed.
Services may become unavailable due to:
Sparroz may temporarily suspend access to maintain the security, stability, or integrity of the platform.
Except to the extent prohibited by applicable law, the Services are provided on an “as is” and “as available” basis.
Sparroz does not warrant that:
To the fullest extent permitted by law, all implied warranties are excluded, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in this section excludes rights that cannot legally be excluded under applicable consumer protection laws.
To the maximum extent permitted by applicable law, Sparroz, its directors, officers, employees, affiliates, contractors, agents, licensors, service providers, banking partners, and payment partners shall not be liable for any:
Where liability cannot legally be excluded, Sparroz’s liability shall be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot legally be excluded.
You agree to indemnify, defend, and hold harmless Sparroz, its affiliates, directors, officers, employees, contractors, service providers, successors, and assigns from and against any claims, losses, liabilities, damages, penalties, judgments, costs, and expenses (including reasonable legal fees) arising out of or relating to:
This obligation survives termination of these Terms.
Sparroz shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
During such events, Sparroz’s obligations shall be suspended for the duration of the affected circumstances.
Sparroz continuously develops and improves its Services.
Accordingly, we may, from time to time:
Where required by applicable law, we will provide advance notice of material changes.
Nothing in these Terms guarantees the continued availability of any specific product, feature, or functionality.
Sparroz may amend these Terms from time to time to reflect:
Updated Terms will become effective on the date specified on our website or through other communication channels.
Where required by law, we will provide prior notice before material changes become effective.
Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If you do not agree to the revised Terms, you must discontinue use of the Services and may request closure of your account, subject to applicable legal and regulatory obligations.
Sparroz is committed to protecting your personal information.
Our collection, use, storage, disclosure, and processing of personal information are governed by our Privacy Policy and applicable privacy and data protection laws.
Depending on your location and the Services you use, your personal information may be processed in one or more jurisdictions, including Canada and other countries where Sparroz, its affiliates, or its service providers operate.
Where personal information is transferred across borders, Sparroz implements appropriate safeguards required under applicable law.
By using the Services, you acknowledge that such transfers may occur where necessary to provide the Services or comply with legal obligations.
You consent to receive communications from Sparroz electronically.
Where permitted by applicable law, electronic notices, disclosures, records, agreements, and communications satisfy any legal requirement that such communications be in writing.
You also agree that your electronic acceptance of these Terms, use of the Services, electronic instructions, confirmations, or other electronic actions may constitute legally binding electronic signatures.
If you are dissatisfied with any aspect of our Services, we encourage you to contact us so that we may investigate and attempt to resolve your concerns promptly.
Complaints should include sufficient detail to allow us to identify your account and understand the issue.
Sparroz will review complaints in accordance with its internal complaints handling procedures and applicable legal or regulatory requirements.
Submitting a complaint does not affect any legal rights you may have under applicable law.
You are solely responsible for determining, reporting, and paying any taxes that may arise from your use of the Services.
Nothing within the Services constitutes tax advice.
Where required by applicable law, Sparroz may collect tax-related information or report certain information to governmental authorities.
You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without Sparroz’s prior written consent.
Sparroz may assign or transfer its rights and obligations under these Terms as part of:
These Terms shall remain binding upon successors and permitted assigns.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be enforced to the maximum extent permitted by law.
The remaining provisions shall remain in full force and effect.
Failure by Sparroz to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Any waiver shall only be effective if made in writing by an authorized representative of Sparroz.
These Terms, together with any policies or product-specific agreements expressly incorporated by reference, constitute the entire agreement between you and Sparroz regarding your use of the Services.
They supersede all prior understandings, negotiations, discussions, representations, and agreements relating to the same subject matter.
These Terms are prepared in the English language.
If Sparroz provides translations into other languages, the English version shall prevail in the event of any inconsistency or conflict, unless applicable law requires otherwise.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.
Nothing in these Terms shall limit or exclude any mandatory rights or protections afforded to consumers under the laws of their country of residence where such rights cannot lawfully be excluded or waived.
Before commencing formal legal proceedings, you agree to make reasonable efforts to resolve any dispute by first contacting Sparroz through the contact details provided on our website.
Unless otherwise required by applicable law, the parties agree to attempt to resolve disputes through good-faith negotiations.
If a dispute cannot be resolved informally, either party may pursue any remedies available under applicable law before the competent courts of Ontario, Canada, unless mandatory law provides otherwise.
Nothing in this section limits the right of Sparroz to seek urgent injunctive or equitable relief in any court of competent jurisdiction where necessary to protect its rights, intellectual property, confidential information, or the security of its Services.
Any provisions of these Terms that by their nature should survive termination shall continue in effect after your account is closed or your use of the Services ends.
These include, without limitation, provisions relating to:
If you have questions regarding these Terms or the Services, you may contact us using the details below.
Sparroz Group Ltd.
Registered Office:
11th Floor, 20 Bay Street
Toronto, Ontario M5J 2N8
Canada
Company Registration Number: 1001425871
MSB Registration Number: N300000953
Email: legal@sparroz.io
Website: www.sparroz.io
These Terms of Service are effective as of the date stated at the beginning of this document and remain in effect until amended or replaced by Sparroz.
