Protecting customer information and maintaining the integrity of our services are important priorities for Sparroz Group LTD.

Our Security Approach

We apply administrative, technical and organizational safeguards appropriate to the nature of our services and the information processed. Controls may include:

• encrypted transmission of data
• access-control and authentication measures
• role-based access restrictions
• system and security monitoring
• secure development and change-management practices
• vulnerability management
• incident-response procedures
• data backup and recovery controls
• employee security awareness
• review of relevant service providers

Account Security

Customers are responsible for maintaining control of login details, devices and authentication methods. Customers should:

• use a strong, unique password
• never share login or verification codes
• confirm recipient details before authorizing a transaction
• avoid accessing an account from untrusted devices
• keep email and telephone information current
• notify us immediately of suspected unauthorized access

Fraud Prevention

We may use automated and manual methods to identify unusual or potentially unauthorized activity. For security purposes, we may request additional authentication, contact a customer, delay or decline a transaction, restrict account access or request further documentation.

Reporting a Security Concern

Suspected vulnerabilities or security incidents may be reported to security@sparroz.io. Please include a clear description and sufficient information for investigation. Do not publicly disclose a suspected vulnerability before we have had a reasonable opportunity to assess it.

Important Qualificatio

nNo system, transmission method or storage environment can be guaranteed to be completely secure. We assess and improve our controls according to the nature and risk of our operations.