Our Commitment

Sparroz Group LTD is committed to protecting customers and the financial system against misuse. Our financial-crime prevention framework is designed to identify, assess and respond to risks including:

• money laundering
• terrorist activity financing
• fraud and identity theft
• account takeover
• sanctions evasion
• misuse of third parties
• cyber-enabled crime
• other unlawful financial conduct

Our Controls

Depending on the service, risk level and information available, our controls may include:

• identity and business verification
• beneficial ownership checks
• sanctions and politically exposed person screening
• fraud-risk assessment
• automated and manual transaction monitoring
• source-of-funds review
• document verification
• transaction limits
• ongoing customer review
• regulatory reporting where required

Customer Cooperation

Customers may be asked to provide information or supporting documents before, during or after a transaction. A request for information does not necessarily indicate wrongdoing; it forms part of the controls used to protect customers and meet legal and regulatory obligations.

Protecting Your Account

• keep login credentials confidential
• use strong and unique passwords
• enable available security features
• review transaction details carefully
• avoid granting access to unknown third parties
• report suspected unauthorized activity promptly
• keep contact and identification information current

Reporting Concerns

Suspected fraud, unauthorized activity or misuse of Sparroz services should be reported promptly to support@sparroz.io or compliance@sparroz.io. Do not include passwords or complete payment credentials in an email.